At juan385, we take your personal data seriously. This Privacy Policy explains exactly what information we collect from Filipino players, how we use it, who we share it with, and the rights you have under the Philippine Data Privacy Act of 2012.
Last Updated: January 2026We believe every Filipino player deserves to know exactly how their information is handled. Here are the six principles that drive privacy decisions at juan385.
Philippine Data Privacy Act Compliant
juan385 operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations. Your personal data is processed only on lawful grounds as defined under Philippine law, and your rights as a data subject are upheld at all times.
256-Bit Encryption on All Data
Every piece of personal and financial data transmitted through the juan385 platform is protected by 256-bit TLS encryption. Your GCash and Maya account details, Philippine ID documents, and login credentials are never stored in plain text. Sensitive data is hashed and encrypted at rest.
We Do Not Sell Your Data
juan385 does not sell, rent, or commercially trade your personal information to third parties — ever. We share data only where strictly necessary for service delivery (such as with payment processors like GCash and Maya), for regulatory compliance, or where required by Philippine law.
Purpose-Limited Data Collection
juan385 collects only the personal data we genuinely need to operate a safe, compliant, and personalised gaming platform for Filipino players. We do not collect data speculatively or beyond what is required for the stated purposes in this Privacy Policy.
Defined Data Retention Periods
We do not keep your personal data forever. juan385 maintains clear data retention schedules aligned with regulatory requirements — typically five years for KYC and financial transaction records as required by PAGCOR and anti-money laundering rules. Inactive account data is securely deleted after the retention period.
Your Rights Are Real and Actionable
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and object to the processing of your personal data. juan385 provides a clear process for exercising all of these rights, and we commit to responding to data subject requests within the timeframes required by law.
Important: This Privacy Policy ("Policy") describes how juan385 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of registered players and visitors ("you", "your") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the juan385 platform, you acknowledge that you have read and understood this Policy.
1 Who We Are
juan385 is an online gaming platform operating at juan385.net, offering casino games, sports betting, bingo, and related services to eligible players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012, juan385 acts as the Personal Information Controller in respect of the personal data it collects directly from players and site visitors.
When juan385 processes personal data on behalf of or under instruction from a regulatory body or licensed partner, it may act as a Personal Information Processor in respect of that specific data. In all cases, juan385 is committed to ensuring that personal data is handled responsibly, lawfully, and with full respect for your rights as a data subject.
Data Controller Contact
For all data privacy matters, you may reach our Data Protection Officer at: [email protected] — please include "Data Privacy" in your subject line. We aim to respond to all data-related enquiries within five (5) business days.
2 Personal Data We Collect
juan385 collects personal data across several categories. The table below summarises the main types of information we hold about our players:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number (PhilSys, UMID, Passport, Driver's License, PRC ID, Voter's ID) | Mandatory |
| Contact Data | Email address, Philippine mobile number, home address (city, province, ZIP code) | Mandatory |
| Financial Data | GCash wallet reference, Maya account reference, bank name (BPI, BDO, Metrobank), deposit and withdrawal transaction records | Mandatory |
| Gaming Activity Data | Game history, wager amounts, bet outcomes, session durations, responsible gaming limits set | Automatic |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, features used, click paths, referral source, session timestamps | Automatic |
| Communications Data | Records of customer support interactions, emails, chat transcripts, feedback submissions | Where applicable |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS, preferred game categories | Optional |
juan385 does not collect sensitive personal information (as defined under Section 3(l) of the Data Privacy Act) unless specifically required for regulatory compliance, in which case you will be separately notified and your explicit consent obtained where necessary.
3 How We Collect Your Data
3.1 Directly From You
The majority of your personal data is collected directly when you:
- Complete the juan385 registration form and submit identity verification documents.
- Make a deposit or request a withdrawal via GCash, Maya, BPI, BDO, Metrobank, or another supported Philippine payment method.
- Contact our Player Support team via email or live chat.
- Opt in to promotions, loyalty programmes, or newsletters.
- Submit a self-exclusion or responsible gaming request through your Account settings.
3.2 Automatically Through Platform Use
When you access the juan385 platform — whether via desktop browser, mobile browser, or the juan385 app — we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
3.3 From Third Parties
juan385 may receive or verify personal data from the following third-party sources:
- Identity Verification Providers: Third-party KYC services that help us verify the authenticity of Philippine government-issued IDs.
- Payment Processors: GCash, Maya, and Philippine banks provide confirmation of successful transactions. We do not receive your full account credentials from these providers.
- Fraud Detection Services: Risk intelligence providers that help us identify suspicious patterns or devices associated with known fraudulent activity.
- Regulatory Bodies: PAGCOR and other competent Philippine authorities may share information with us as part of regulatory compliance processes.
4 Purposes of Processing Your Data
juan385 processes your personal data for the following clearly defined purposes:
- Account Registration and Verification: To create, verify, and maintain your player account, including mandatory KYC checks to confirm identity and age (21+) as required under Philippine gaming regulations.
- Service Delivery: To provide you with access to casino games, sports betting markets, bingo, and all other juan385 platform features.
- Payment Processing: To process deposits and withdrawals through GCash, Maya, and Philippine bank channels, and to maintain accurate financial transaction records.
- Regulatory Compliance: To meet our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
- Responsible Gaming: To monitor player activity for signs of problem gambling, enforce self-imposed limits, and process self-exclusion requests in accordance with our Responsible Gaming programme.
- Customer Support: To respond to your enquiries, resolve disputes, and manage complaints effectively.
- Platform Improvement: To analyse aggregated usage data and improve the juan385 platform, game offerings, and user experience for Filipino players.
- Marketing and Promotions: To send you relevant promotional offers, bonus notifications, and product updates — but only where you have opted in or where we have a legitimate interest, and always with a clear opt-out mechanism.
5 Legal Bases for Processing
Under the Philippine Data Privacy Act of 2012, juan385 processes your personal data on the following lawful bases:
5.1 Contractual Necessity
Processing is necessary for the performance of the contract between you and juan385 — specifically, the Terms & Conditions you accepted upon registering your account. This covers account creation, identity verification, payment processing, and service delivery.
5.2 Legal Obligation
juan385 is required by Philippine law to process certain personal data. This includes KYC obligations under PAGCOR licensing requirements and the Anti-Money Laundering Act, age verification to enforce the 21+ restriction, and the maintenance of financial records as required by tax and regulatory authorities.
5.3 Legitimate Interests
juan385 processes certain data on the basis of legitimate interests — specifically, the interest in operating a secure, fraud-free platform and improving our services for Filipino players. When relying on legitimate interests, we conduct a balancing test to ensure that our interests do not override your fundamental privacy rights.
5.4 Consent
Where juan385 relies on your consent as the legal basis for processing — for example, for opt-in marketing communications — we will make the consent request clear and specific. You have the right to withdraw your consent at any time without affecting the lawfulness of prior processing. Withdrawing consent will not affect your ability to use the juan385 platform.
6 Sharing Your Personal Data
juan385 does not sell your personal data. We share personal data only in the following limited circumstances:
6.1 Payment Processors
We share necessary transaction data with GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment providers to process your deposits and withdrawals. These providers act as Personal Information Processors under written data processing agreements and are bound by their own privacy obligations under Philippine law.
6.2 Identity Verification and KYC Providers
We share copies of your government-issued Philippine ID and related identity documents with our third-party KYC verification partners solely for the purpose of confirming your identity and age. These providers are contractually prohibited from using your data for any other purpose.
6.3 Regulatory and Law Enforcement Authorities
juan385 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory instruction. We will notify you of such disclosure where legally permitted to do so.
6.4 Fraud Prevention and Security Partners
We may share limited technical and identity data with trusted fraud detection and cybersecurity service providers to protect the platform and all players from fraud, identity theft, and abuse. All such providers are bound by strict confidentiality and data processing agreements.
6.5 Professional Advisers
We may share personal data with our lawyers, auditors, and financial advisers where strictly necessary for the provision of professional services. All such advisers are bound by professional duties of confidentiality.
juan385 does not transfer personal data to advertising networks, data brokers, social media platforms, or any commercial third party for the purpose of targeting advertising or building marketing profiles about our players.
7 Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit the juan385 platform. They help the platform recognise your device, remember your preferences, and provide a smoother, more personalised gaming experience. juan385 uses cookies and similar technologies including web beacons and local storage objects.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function. These enable your login session, maintain your account security, and ensure the platform loads correctly. These cookies cannot be disabled without breaking platform functionality.
- Performance and Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data helps us improve the juan385 experience for Filipino players.
- Functionality Cookies: Remember your preferences such as language settings, preferred game lobby view, and responsible gaming reminders. These improve your personal experience on the platform.
- Targeting and Marketing Cookies: Used only where you have opted in to marketing communications. These help us serve you relevant promotional content within the juan385 platform.
7.3 Managing Cookies
You can manage or disable non-essential cookies through the Cookie Preferences panel accessible from the footer of any juan385 page. You may also configure your browser to reject cookies, though this may affect certain platform features. Note that disabling strictly necessary cookies will prevent you from logging in to your account.
8 Data Retention
juan385 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal retention obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC & Identity Documents | 5 years from account closure | PAGCOR / AMLA regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming Activity Logs | 3 years from activity date | Regulatory compliance and dispute resolution |
| Customer Support Records | 2 years from interaction date | Legitimate interests (dispute resolution) |
| Marketing Preferences | Until consent is withdrawn or account closed | Consent |
| Technical / Usage Data | 13 months on a rolling basis | Legitimate interests (security, analytics) |
| Self-Exclusion Records | Indefinitely (for re-application prevention) | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
9 Data Security
juan385 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- Encryption in Transit: All data transmitted between your device and juan385 servers is protected by 256-bit TLS (Transport Layer Security) encryption.
- Encryption at Rest: Sensitive data stored on juan385 servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within juan385 is restricted on a strict need-to-know basis. Staff handling player data undergo mandatory data privacy training and are bound by confidentiality obligations.
- Two-Factor Authentication: juan385 supports two-factor authentication for player accounts, adding an additional layer of protection beyond your username and password.
- Regular Security Audits: juan385 conducts periodic security assessments and penetration tests to identify and address vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, juan385 will notify the National Privacy Commission within 72 hours of discovery, and will notify affected players without undue delay where required by the Data Privacy Act.
While juan385 takes all reasonable precautions to secure your data, no internet transmission is completely secure. You also play a role in protecting your account — please keep your password confidential and enable two-factor authentication.
10 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by juan385:
The Data Privacy Act of 2012 gives you meaningful control over your personal information. Here is what you can ask juan385 to do.
Right to Access
You may request a copy of the personal data juan385 holds about you, the purposes for which it is being processed, and the recipients or categories of recipients to whom it has been disclosed. We will provide this within 15 days of a verified request.
Right to Rectification
If any personal data juan385 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your Account profile, or submit a correction request to our support team.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed — subject to juan385's legal retention obligations under PAGCOR and AMLA.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it. juan385 will cease processing unless we have compelling legitimate grounds that override your interests.
Right to Data Portability
Where processing is carried out by automated means and based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.
Right to Lodge a Complaint
If you believe juan385 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly and promptly.
To exercise any of your data subject rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Request". We will verify your identity before processing your request and respond within the timeframes required by Philippine law — generally within 15 business days, with a possible extension of a further 15 days for complex requests.
11 Children and Minors
The juan385 platform is strictly intended for individuals aged 21 years and above. juan385 does not knowingly collect personal data from anyone under the age of 21. The Platform actively enforces age verification through mandatory KYC checks at registration and at the point of first withdrawal.
If juan385 discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered an account on juan385, please contact us immediately at [email protected] so we can take appropriate action without delay.
12 Cross-Border Data Transfers
The primary servers and data processing infrastructure for juan385 are located within the Asia-Pacific region. In certain limited circumstances — such as when using internationally based KYC verification providers or fraud detection services — your personal data may be transferred to and processed in countries outside the Philippines.
Where such transfers occur, juan385 ensures that appropriate safeguards are in place in accordance with the Data Privacy Act's requirements for cross-border data flows. These safeguards include binding data processing agreements that require the recipient to provide a standard of protection at least equivalent to that required under Philippine law. juan385 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing appropriate contractual protections.
13 Updates to This Privacy Policy
juan385 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new services, regulatory requirements, or other operational reasons. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.
The date at the top of this Policy ("Last Updated") will always reflect when the most recent version was published. We encourage you to review this Policy periodically so you remain informed about how juan385 protects your personal data. Your continued use of the juan385 platform following any update constitutes your acknowledgement of the revised Policy.
For historical versions of this Privacy Policy, please contact our Data Protection Officer at the email address below.
14 Contact Us & Data Privacy Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way juan385 handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — juan385
Email: [email protected]
Please use the subject line "Data Subject Request" or "Data Privacy Enquiry" so your message is routed to the correct team. We aim to acknowledge all privacy-related enquiries within two (2) business days and provide a full response within fifteen (15) business days.
If you are not satisfied with our response, or if you believe your data privacy rights have been violated, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.
Your privacy is protected by Philippine law and juan385's own commitment to data security. Explore our full range of casino games, slots, bingo, and sports betting — with the peace of mind that your personal data is in safe hands.
🔞 Must be 21 years or older to play. Please gamble responsibly.